Service Delivery Manager

Exciting Opportunity! Join Odevo as a Service Delivery Manager

Odevo continues to redefine residential property management through technology, innovation, and exceptional service. As we scale our digital and operational capabilities across our UK Operating Companies (OpCos), we are strengthening how IT services are delivered, governed, and continuously improved.

We are now looking for a highly capable, service-focused Service Delivery Manager to join our UK IT Operations team and play a key role in ensuring reliable, high-quality IT services across Odevo UK.

Position: Service Delivery Manager
Company: Odevo UK
Location: Hybrid - London / UK-based offices
Working Hours: Monday to Friday, 37.5 hours per week
Salary: Competitive and aligned to experience
Contract: Permanent

Our benefits package includes 25 days annual leave plus public holidays, private healthcare, pension contributions, staff discounts, and more.

The Role

As a Service Delivery Manager, you will be responsible for overseeing the end-to-end delivery of IT services to Odevo UK and its Operating Companies. You will ensure services meet agreed SLAs, manage service performance and escalations, and drive continuous service improvement across the organisation.

This role is central to maintaining operational stability while improving service quality, customer satisfaction, and efficiency. You will lead service teams, manage third-party vendors, oversee service processes, and work closely with stakeholders to ensure IT services support business needs.

Key Responsibilities

• Oversee IT service delivery across Odevo UK and OpCos, ensuring SLAs and quality standards are consistently met
• Lead and manage Service Desk operations
• Act as a key point of escalation for service-related issues, ensuring timely resolution and clear communication
• Build strong relationships with OpCos and internal stakeholders through regular service reviews and engagement sessions
• Monitor service performance, analyse metrics, and drive continuous improvement initiatives
• Develop, maintain, and improve IT service management processes and standards
• Identify Continuous Service Improvement opportunities and transition them into day-to-day operations
• Lead, mentor, and support the service delivery team, fostering a culture of accountability and excellence
• Manage third-party vendors, including performance management, contracts, licensing, and invoicing
• Oversee software licensing and maintain an accurate, evolving service catalogue
• Ensure clear internal communication and identify service delivery risks and compliance issues
• Support general operational activities, including ad hoc tasks, calls, and email traffic as required

Experience Required

• Proven experience in IT service delivery management within a complex or multi-entity environment
• Strong understanding of IT operations, infrastructure, and service management frameworks
• Experience managing service teams and third-party vendors
• Solid knowledge of SLAs, KPIs, and service performance reporting
• Excellent communication, stakeholder management, and conflict resolution skills
• Strong leadership abilities with a hands-on, service-oriented mindset

Desirable Qualifications

• ITIL, COBIT, or equivalent service management certifications

How to Apply

Ready to take the next step in your IT service delivery career? Explore Odevo on LinkedIn or visit our website to view our current opportunities. For more information or to speak with our recruitment team, call and quote reference Ref .

Please note: Candidates must have the right to work in the UK without restrictions. Some benefits may be subject to a qualifying period.