Service Delivery Manager

Job title: Service Delivery Manager

Location: Croydon/hybrid

Rate: £558 per day inside ir35

Contract: 6 months+

SC security clearance is required for this role

Overview
Experienced Service Delivery Manager required to oversee and co-ordinate engineering activities for CNI platform Level 3 support engineers for a client of mine who are a leading IT and Digital transformation consultancy operating within the public sector.

Key Responsibilities:
1. Service Management:
Oversee the delivery of Level 3 support IT services in accordance with ITIL best practices.
Ensure services meet agreed-upon service levels and customer expectations.
2. Incident and Problem Management:
Manage the resolution of incidents and problems to minimize impact on business operations.
Implement proactive measures to prevent recurring issues.
3. Change Management:
Coordinate and manage changes to IT services, ensuring minimal disruption.
Facilitate change processes and communicate changes to stakeholders.
4. Performance Reporting:
Generate and analyze performance reports to track service delivery metrics.
Present findings to senior management and stakeholders.

Skills Required:-
ITIL 4 Foundation
Service Now knowledge
Excellent stakeholder management - able to articulate concepts to both client and internal stakeholders at all levels

Desirable Skills:-
Jira knowledge
Confluence knowledge
Agile methodologies

If you are interested in this role, please feel free to reply to this advert or call me on

Many thanks,