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Service Delivery Lead

Posted 1 day 7 hours ago by Jobtailor

Permanent
Full Time
Other
Dublin, Dublin, Ireland
Job Description
Responsibilities
  • Support the Key Account Manager in delivering smooth account operations and maintaining strong client relationships
  • Act as a key operational point of contact, providing expert guidance and support to customers
  • Oversee day-to-day account operations to ensure seamless service and product delivery
  • Collaborate closely with Planning, Commercial, and cross-functional teams to meet client requirements
  • Proactively manage and resolve operational issues to minimize disruption and maintain customer satisfaction
  • Coordinate and track projects, ensuring timely delivery within scope and agreed objectives
  • Provide operational insights and expertise to help customers maximize the value of services
  • Monitor, report, and present on key operational metrics (e.g. rack counts, OTD, issue resolution), while identifying opportunities for continuous process improvement
Requirements
  • Education: Bachelor's degree in business or a related field preferred, but not essential.
  • Experience: Experience in account management, client services, or a related field is desirable but not required.
  • Strong negotiation and contract management skills
  • Excellent communication and interpersonal skills.
  • Ability to understand and align with customer business objectives.
  • Demonstrated ability to manage complex tasks and support business growth.
  • Strong problem solving skills and the ability to manage escalations effectively
  • Candidates must have the legal right to work in Ireland; no Visa sponsorship will be provided.
  • A full clean driving licence is required.
  • Flexibility to travel within Europe/UK/Nordics to meet with key clients.
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