Service Coordinator (Maternity Cover)

What You'll Do

As a Service Coordinator, you will manage the day-to-day coordination of resources and support services across multiple client sites, ensuring operational requirements are met efficiently and effectively. You will oversee staff scheduling, rota management, holiday and overtime administration, and arrange cover for planned and emergency absences. You will coordinate additional support requests, training activities, equipment hire, and travel arrangements. You will maintain operational trackers, process purchasing activities, compile reports and timesheets, and provide exceptional customer service while ensuring accuracy, organisation, and attention to detail in all aspects of service delivery.

Location & Duration

Location: Farnborough (Hybrid Working) - primary based at our Farnborough office with flexibility to work remotely as part of a hybrid model. This role is a maternity cover and will be offered on a fixed term basis.

Day To Day Responsibilities

• Support the requirements of our clients in the management of resource allocation across client sites
• Schedule internal and external staff
• Create weekly rots for client sites and agencies
• Deal with freelancers/agencies for resource allocation
• Process overtime claims from the team
• Approve holiday requests and schedule resource cover
• Quote and schedule client additional support requests
• Maintain internal trackers
• Conduct purchasing processes - quotations, processing incoming sales orders, raising purchase orders, etc.
• Arrange equipment hire for client events
• Arrange project training for clients
• Collate weekly reports
• Arrange travel for OMS department
• Plan for emergency absences - taking calls out of hours and arranging short notice support
• Upload any emergency absence records as needed

What we're looking for

• Strong administration skills and ability to multi task
• Attention to detail
• Maturity, especially when under pressure
• Excellent organisational and time management skills
• Excellent customer service skills and telephone manner
• Self starter, able to use initiative without supervision
• Understanding the confidential nature of HR and contractual duties
• Willingness to take ownership and manage situations
• Good working knowledge of Microsoft Office systems - Excel, Word, Outlook
• Understanding and experience of purchasing processes (raising purchase orders)

Why work for AVI SPL

AVI SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are a global leader in universal communications with award winning managed services.

Benefits

• Private healthcare with Vitality
• Dental insurance
• Employee assistance and wellbeing support
• Mental health support
• Discounted gym memberships
• Increased holiday with service
• Online learning resources
• AVIXA membership for industry learning
• Online retail discount platform
• Discounted products through recognised partners
• Cycle to work scheme
• Season ticket loans
• Generous referral scheme

Equal Opportunity Statement

AVI SPL is an Equal Opportunities Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, pregnancy, sexual orientation, gender identity, nationality, age or disability status.