Service Consultant

Overview

Hours: Monday - Friday 8am - 4.30pm

Salary: £25-£27K plus uncapped commission based on branch profits

Benefits: 20 Holidays + Bank Holidays, attractive pension scheme, Perkbox membership

Location: Stoke on Trent (Driving license and own vehicle is essential for this role due to the travel involved between the client sites and office)

Reporting to: Branch manager

Company Description

Quest Employment is a leading recruitment specialist within the Midlands, offering temporary and permanent staffing solutions across various sectors. With an emphasis on 'People are our Priority', Quest aims to match the right candidate to the right role for every client. The company has over 30 years of successful services and strong relationships with local and global brands, serving industries like Office Support, Accounting, Manufacturing, and more.

Role Description

This is a full-time role for a Service Consultant at Quest Employment. The role involves tasks such as account management, attending client meetings, consulting with clients and candidates, conducting interviews, effective communication with stakeholders, and proficient recruiting activities. This will be a split role based between the branch office and onsite location.

Responsibilities

• Management of large existing client accounts
• Advertise active roles through all available means
• Actively source and qualify candidates
• Manage the client's needs and expectations - attend client meetings and maintain regular communication
• Being on call and sharing the on-call phone with the rest of the team
• Daily attendance at client sites
• Maintaining strong relationships with workers, clients & colleagues
• Maintaining high levels of compliance and health and safety

Perks

• Clear, uncapped & generous commission structure, based on branch profits rather than individual desks
• Extra holiday (you get your birthday off, an extra day off for attending our AGM & an extra day holiday for each year you work for Quest)
• Professional qualifications paid for by the business (NVQ's, REC etc.) & time given to study
• Internal & external training courses
• Career development programs & internal progression paths - this particular role could develop into a full 360 recruitment consultant and onto senior
• Quest Perks (or Querks) including; access to a 24/7 GP for you & your household, discounts on supermarkets & fuel, cashback & discounts on over 4,000 online retailers, free mental health counsellor, free physio therapy, discounted gym membership, money off cinema tickets & meals out and much more
• Fully paid company event yearly (including a 1+ ticket for the Christmas party & overnight stay in a 5 hotel)
• Charity fundraising activities through optional team building activities

Requirements for applicants

• Experience in a similar account management and servicing role would be beneficial
• Knowledge of recruitment practice would be beneficial
• Strong Communication skills
• Excellent interpersonal skills
• Interviewing skills
• Ability to work collaboratively in a team environment but also self manage
• A positive & 'can do' attitude
• Driving license and own vehicle is essential for this role due to the travel involved between the client sites and office

We are looking to hire as soon as possible