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Service Cloud Architect (Oracle B2C / RightNow)

Posted 6 hours 42 minutes ago by N Consulting Limited

Permanent
Full Time
Other
Berkshire, Reading, United Kingdom, RG317
Job Description

Service Cloud Architect (Oracle B2C / RightNow)
Location: Reading, UK (Hybrid - 2 days/week onsite)
Contract Duration: 3 months

Are you an experienced Service Cloud Architect with a strong background in Oracle B2C Service (RightNow)? We're looking for a talented individual to lead architectural design and integration for a leading energy provider.

Key Responsibilities:

Design and blueprint Oracle B2C Service Cloud solutions aligned with business goals and scalability needs

Translate complex requirements into technical designs

Lead system integrations using Connect Web Services (SOAP/REST APIs) and Oracle Integration Cloud (OIC)

Provide technical leadership on large-scale digital transformation initiatives

Collaborate effectively with clients and vendors

Required Experience:

10-12 years in IT with a focus on Oracle Service Cloud

Strong understanding of data models and platform architecture

Experience with RightNow, SOAP/REST APIs, ICS/OIC

Proficiency in SQL

Excellent stakeholder and vendor management skills

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