Service Cloud Architect (Oracle B2C / RightNow)

Service Cloud Architect (Oracle B2C / RightNow)
Location: Reading, UK (Hybrid - 2 days/week onsite)
Contract Duration: 3 months

Are you an experienced Service Cloud Architect with a strong background in Oracle B2C Service (RightNow)? We're looking for a talented individual to lead architectural design and integration for a leading energy provider.

Design and blueprint Oracle B2C Service Cloud solutions aligned with business goals and scalability needs

Translate complex requirements into technical designs

Lead system integrations using Connect Web Services (SOAP/REST APIs) and Oracle Integration Cloud (OIC)

Provide technical leadership on large-scale digital transformation initiatives

Collaborate effectively with clients and vendors

10-12 years in IT with a focus on Oracle Service Cloud

Strong understanding of data models and platform architecture

Experience with RightNow, SOAP/REST APIs, ICS/OIC

Proficiency in SQL

Excellent stakeholder and vendor management skills