Service Charge Analyst

Service Charge Analyst
Location: Croydon (Hybrid Working Available)
Rate: £22.42 - £26.76 per hour (LTD)
We are currently working on behalf of a well-established housing provider who is looking for an experienced Service Charge Analyst to join their team in Croydon. Reporting directly to the Service Charge Manager, this is a fantastic opportunity to support the transformation of service charge delivery while ensuring a high-quality service to residents and stakeholders.
The Role:
You will be responsible for accurately calculating, constructing, and issuing both estimated and actualised service charges, with a particular focus on complex cases. Your work will ensure full recoverability of costs in line with legal, contractual, and policy requirements. You'll act as a key point of contact for service charge payers, resolving complex queries and supporting internal teams in complaint resolution.
Key Responsibilities:

• Lead on the calculation and issuance of service charges, ensuring compliance and accuracy.
• Provide expert, customer-focused responses to complex service charge queries.
• Support the development and standardisation of service charge systems and processes.
• Partner with internal teams and budget holders to ensure accurate allocation of costs.
• Contribute to the integration of legacy systems and development of best practices.
• Attend resident meetings, development stage reviews, and First Tier Tribunal hearings where required.
• Continuously identify improvements in service charge calculation and communication to residents.

About You:

• Proven experience in residential and commercial service charge management.
• Strong understanding of current legislation and sector best practice.
• Excellent financial, analytical, and organisational skills.
• Comfortable engaging with residents, internal teams, and external stakeholders.
• Strong written and verbal communication skills.
• A collaborative and customer-first approach to service delivery.

If you're passionate about improving housing services and have a solid background in service charge management, we'd love to hear from you.
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