Service & Case Support Officer (CDC)

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Job profile for Service & Case Support Officer (CDC)

Civic Office/Hybrid 28/07/2026

Job details

Salary Grade 6 - £26,403 - £27,255 pro-rata (Pay award pending)

Contractual hours 22 Basis Part time

Region Doncaster

Job category/type Administration/Clerical

Date posted 21/07/2026

Job reference REQ23499

Attachments Technical, Specialist, Supervisor 4 - job profile.docx

Benefits booklet.docx

SCSO Job Role Summary.docx

Job description

Based at: Civic Office, Doncaster

Salary details: Grade 6, £26,403 - £27,255 pro rata (Pay award pending)

Contract Type: Permanent

Hours: 22 hours & 12 minutes per week

Flexible working arrangements: Flexible working requests considered

Closing date: 28th July 2026

The City of Doncaster Council is a confident, ambitious organisation which puts improving the life of its residents at the centre of everything we do. You have an opportunity to be part of a busy team offering support across Young People's Services.

An exciting and unique opportunity has arisen for a permanent part-time member of staff to join the Service & Case Support Team. This is a highly skilled role which provides administrative support to Young People's Services which encompasses the Youth Justice Service, Return Home Interview Service, EPIC Youth Crime Prevention Team, Careers Information Advice & Guidance, Pause, Psychology Service and Children's Rights. The role provides support across Young People's Services, including direct work supporting Service Managers and the Strategic Lead as required.

The team provide efficient, effective and professional administrative and case management support to Young People's Services across a range of activities which meet quality standards and performance targets. You will work as part of a team and will be able to work flexibly to meet the demands of the role. You will need to be able to undertake new tasks in a fast paced and changing, dynamic organisation.

The post holder will be working with confidential information and will be expected to always work within Data Protection guidelines.

Examples of where the Service & Case Support Team provides a high-quality service are:

• General administrative functions to Young People's Services
• Use of a variety of IT systems including MS Office package
• Case level support
• Supporting the Court and custody processes
• Business support for data collection processes
• Service and electronic minute taking for a full range of professional and client focused meetings
• Processing financial transactions
• Project support for bids and innovation
• Working closely with police and wider Social Care to manage and monitor missing young people
• Collating performance data in relation to missing young people

This is a permanent position, giving you a chance to be part of a supportive team working in a fast-paced environment where no two days will be the same.

In return for your contribution, we offer:

• Competitive leave entitlement
• Generous local government pension scheme
• Wellbeing support and staff networks
• Development and training opportunities
• Staff discounts and benefits schemes
• More information on benefits can be found in the attached benefits booklet.

Please review the job summary and profile and demonstrate in your application how you meet the required criteria.

Shortlisting date: 30 th July 26

Interview date: 11 th August 26

For further details or an informal chat please contact: Carolanne Tasker, Tel: , email:

This post is considered as a suitable secondment opportunity. If you wish to apply on a secondment basis you should seek the necessary approval from your current employer prior to making an application.

We encourage applicants to use their own words to reflect their experience and skills and over-reliance on AI is discouraged.

The Advance Employment Team offers personalised support to help you take your next step into work. From building your CV and getting the right interview skills to accessing a wide range of free courses, the team will help you grow your skills and confidence and find a job you'll enjoy. Get in touch by email ( ) or visit the Advance website ( ) to discover the support available.

City of Doncaster Council is committed to meeting the needs of our diverse community and improving quality of life for all. We welcome applications from people of all backgrounds and experiences and are committed to safeguarding and promoting the welfare of children, young people, and adults.

We are a Disability Confident employer and committed to a fully inclusive and accessible recruitment process. We offer interviews to disabled applicants who meet the minimum criteria and make reasonable adjustments as required.

Address

Civic Office
Waterdale
Doncaster
DN1 3BU