Service Advisor New Belfast, Northern Ireland, United Kingdom

Belfast, Northern Ireland, United Kingdom

About us: We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland.

We believe our people are our greatest asset and we're committed to recognising the valuable contribution each person makes.

Contract Type: Permanent, full-time

Hours: 42 Hours weekly (Monday to Friday 8am to 6pm, with one early finish per week and Saturdays 8am to 2pm on a rota basis)

Salary: OTE up to £35,000 (uncapped) with basic of £29,000 per annum

Belfast Cupra Seat/BYD is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Responsibilities

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty coverage and upsell additional parts or accessories.
• Liaise with the Aftersales department to organise and schedule appointments based on workload and call volume.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication while their vehicle is in the workshop.
• Maintain accurate customer records and update systems when bookings are made.

Qualifications & Experience

• Prior experience in a similar automotive aftersales role.
• Excellent communication skills and the ability to build rapport quickly.
• Ability to explain technical information clearly and concisely.
• Experience with Kerridge or ADP advantageous, and knowledge of other dealer systems preferred.
• Energetic, warm personality, and a passion for delivering a first class customer experience.

Benefits

• Competitive salaries with structured pay scales and progression opportunities.
• Generous annual leave that increases with length of service.
• Enhanced family leave (6 months full pay for maternity and adoption leave; 2 weeks full pay for paternity leave).
• Access to Techscheme for discounted technology purchases.
• Eyecare vouchers.
• Smart Health - 24/7 GP access for mental and physical wellbeing.
• Dental insurance.
• Optional critical illness cover.
• MyView PayNow access to part of salary.
• Free will writing services.
• Flexible life assurance options.
• Discounted gym memberships.
• Travel insurance.
• Home and technology vouchers.
• bYond card and wide range of exclusive retail and lifestyle discounts.

Equal Opportunities

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowering our people to bring their whole selves to work and reach their full potential.