Service Advisor

We are looking for a SERVICE ADVISORto join a main dealer based in Barnstaple.

You will be the first point of contact for all Aftersales customers, providing a warm, professional welcome and processing service, repair, maintenance and warranty bookings.

The dealership is part of a well-known, privately-owned dealer group representing a selection of quality manufacturers in Devon and Cornwall.

Efficiency, alongside a top-quality customer service, will be your priorities.

Key activities will include:

• Processing Aftersales bookings via face to face, telephone and internet contact.
• Liaising with all relevant dealer personnel to ensure a smooth throughput of work.
• Keeping customers clearly informed throughout work in progress, detailing additionally identified work requirements and gaining authorisation to proceed.
• Presenting and upselling approved products and services.
• Completing all related administration (invoicing, data inputting etc)

The management team have a preference towards those who have direct experience in the Service Advisor role, with an ability to "hit-the-ground-running".

You'll be joining a leading Southwest motor group that genuinely believes in the importance of their people. They offer a supportive working environment, career prospects, and great benefits, including:

• 30 days annual leave (including bank holidays) increasing with length of service + a paid day off for your birthday!
• Full range of motoring discounts on MOTs, servicing, sales, and parts
• Access to an online platform with discounts across multiple retailers
• Full range of employee assistance programmes and support services
• Cycle to Work scheme
• Professional development via in-house training schemes
• Manufacturer-specific training
• Generous staff and customer referral scheme

"When I wanted to progress my career to the next level I needed to deal with a consultancy who had in-depth knowledge of the industry and understood my requirements. Kream was superb and I was not disappointed".