Service Advisor

Dundonald, Northern Ireland, United Kingdom

About the role

We are one of the top three automotive retailers in the UK, proud to represent 32 manufacturer brands and sell a wide range of new and used vehicles from over 150 dealerships. We are looking for an experienced and dedicated Service Advisor to join our Aftersales Team on site.

Contract type: Permanent, full time

Hours: 42 hours weekly (Monday to Friday 8am 6pm, with one early finish per week and Saturdays 8am 2pm on a rota basis)

Salary: OTE up to £35,000 with a base of £29,000 per annum

Responsibilities

• Book MOTs, services and other repair work for customers.
• Advise customers about warranty cover and upsell additional parts or accessories that will benefit them.
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes.
• Manage a high volume of customers daily, including telephone calls and online booking queries.
• Inform customers of turnaround times and ensure effective communication while their car is in the workshop.
• Maintain accurate customer records and update systems when bookings are made.

Requirements

• Excellent communication skills and the ability to build rapport easily with colleagues and customers.

• Energy, a warm personality and a real passion for delivering a first class customer experience.

• Ability to explain technical information clearly and concisely.

• Prior experience in a similar role within the automotive industry and a passion for customer service and cars.

• Experience using Kerridge or ADP is an advantage; knowledge of other dealer systems is also beneficial.

Benefits

• Competitive salary with structured pay scales and progression opportunities.
• Generous annual leave that increases with length of service.
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave.
• Access to Techscheme for discounted technology purchases with flexible payments.
• Eyecare vouchers, dental insurance and optional critical illness cover.
• Smart Health - 24/7 access to GP services to support mental and physical wellbeing.
• Flexible life assurance options and partner life assurance for added protection.
• Discounted gym memberships and travel insurance.
• Home and technology vouchers and a wide range of exclusive retail and lifestyle discounts.

Equal Opportunities

We are an equal opportunities employer committed to a discrimination free workplace that welcomes a diverse workforce. All applications will be considered on merit and experience only.