Service Advisor

Service Advisor - Renault Croydon

Location: Coulsdon (CR5) Salary: £32,220 pa + overtime & bonus (OTE £38,664 pa) Contract: 12 month Fixed Term Contract (Maternity & Holiday Cover) Hours: Full time, Monday-Friday 8:00am-6:00pm, plus 1 in 3 Saturdays (8:30am-12:30pm)

Join Our Aftersales Team

Renault Croydon is seeking a Service Advisor to join our welcoming Aftersales team in Coulsdon. This role is offered on a 12 month fixed term contract, primarily to cover maternity leave and planned holiday periods within the team.

You'll be part of a supportive, well established dealership environment where providing a calm, professional, and helpful experience for every customer is central to how we work.

What You'll Do

In this customer facing role, you'll support customers throughout their servicing journey by:

• Managing customer communication, both face to face and over the phone.
• Booking vehicles in, estimating costs, and preparing invoices.
• Liaising clearly with Technicians throughout the day.
• Keeping customers updated on progress and gaining authority for additional work.
• Organising courtesy cars and ensuring smooth handovers.
• Using systems such as Kerridge, Autoline, Keyloop/CDK.
• Promoting products and services in a supportive, non pressured way.

What We're Looking For

We're keen to meet applicants who are:

• Ideally experienced in a dealership Service Advisor, Service Booking, or Service Reception role.
• Comfortable managing a busy diary and maintaining accurate records.
• Confident communicators who build trust with customers.
• Organised, calm under pressure, and focused on delivering a professional experience.
• Familiarity with Kerridge, Autoline, Keyloop/CDK is advantageous.

Driving Licence Requirement

This role involves occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (covering both manual and automatic vehicles) is essential.

Hours & Pay

In this fixed term contract role, your remuneration will include:

• £32,220 pa basic salary.
• 1 in 3 Saturday mornings paid as overtime at time and a half (circa £1,487 pa).
• Monthly Service Advisor bonus scheme (OTE £38,664 pa, regularly achieved).
• Additional commission available on Service Plans.

Company Benefits

• 33 days' annual leave including Bank Holidays (with option to buy or sell additional days).
• Excellent manufacturer training and clear career development opportunities.
• Pension scheme with life assurance cover.
• Share Incentive Scheme.
• Staff discounts on vehicles, parts, servicing, and accessories.
• Free mortgage and pension advice seminars.
• Cycle to Work scheme, including e bikes.
• Discounted gym membership.
• Enhanced Maternity and Paternity policies.
• Eye test voucher scheme.

What Happens After the Fixed Term?

Beyond the initial 12 month contract, and subject to business requirements at the time, there may be potential for a contract extension or consideration for a permanent role should the successful candidate perform well.

How to Apply

Click Apply Now and follow the steps on our recruitment platform, including uploading your CV. Raja Mallik from the Recruitment Team will contact shortlisted candidates.

No agencies please.