Service Advisor

Service Advisor

Location: Cardiff

Salary £28,000-£29,500 basic (DOE & accreditation)

OTE: Additional £5,000 (CX + service plan bonus)

The Role

A customer-focused Service Advisor is required to join a busy dealership service department. You'll manage service bookings, communicate clearly with customers, and help drive customer satisfaction and service plan sales.

Key Responsibilities

• Greet customers, manage bookings, and handle inbound enquiries
• Explain recommended work and associated costs in simple terms
• Liaise with technicians to ensure jobs progress efficiently
• Promote service plans and other value-added products
• Maintain excellent customer satisfaction scores
• Resolve customer queries professionally

Requirements

• Previous Service Advisor experience (VAG accreditation desirable)
• Excellent communication and customer service skills
• Ability to upsell service plans
• Strong organisational skills and attention to detail
• Confident working in a fast-paced service environment

What's on Offer

• £28k-£29.5k basic + £5k OTE
• Training and development provided
• Progression into Senior Service Advisor or management pathways
• Supportive and customer-driven environment

How to apply?

Send CV to (see below)

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.