Service Advisor - Reading

The Role:

Silcom Recruitment are seeking a professional and experienced Service Advisor to join a family run business based in Reading. An ideal background would include experience as a Customer Service Advisor, preferably in the automotive sector. However, we also encourage applications from Service Advisors in other automotive fields.

Responsibilities & Requirements of a Service Advisor:

• Provide professional and friendly customer service in person and over the phone.
• Manage workshop Work in Progress and schedule MOT and service appointments.
• Keep customers updated on vehicle progress.
• Clarify repair basis (Retail / Warranty / Contract) for customers and workshop.
• Promote additional workshop services and identify necessary parts for repairs.
• Obtain authorisation, order parts, and handle account details.
• Build rapport with staff and customers while maintaining accurate records.

The Package:

Basic salary: £27,000 - £29,000 with an OTE of up to £33,000

Hours: Monday to Friday 40 Hours per week

(1-in-3) Saturdays 8:00am - 12:00pm paid at 1.5 in addition to salary & bonus