Service Advisor - Permanent

Permanent contract • Gloucester, UK • 42.5 hours per week (Monday to Friday 07:00 - 15:30, Alternate Saturdays 07:00 - 12:00) • Salary £30,000 basic Up to £33,000 OTE

THE ROLE

You'll be the go-to person for customers from the moment they book in to the moment they drive away.

• Managing bookings and keeping the workshop loaded correctly
• Keeping customers updated (no chasing, no guessing)
• Creating job cards, invoices, and accurate estimates
• Spotting opportunities to upsell services in a way that actually makes sense
• Working closely with Parts to make sure everything is ready when needed

It's fast-paced and busy, and it needs someone who stays organised and in control.

WHAT YOU'LL NEED

• Experience in an admin or office based role (service advisor experience is a big plus)
• Strong communication skills - you'll be speaking to customers, techs, and internal teams all day
• Confidence managing multiple jobs at once without dropping the ball
• Commercial mindset - understanding how to maximise bookings and workshop efficiency
• Kerridge knowledge would be ideal, but not essential

THE KIND OF PERSON THIS SUITS

• Someone who likes being busy and doesn't get flustered
• Takes ownership rather than waiting to be told
• Communicates clearly and keeps people informed
• Notices detail and gets things right the first time

WHAT'S ON OFFER

• 23 days holiday + bank holidays
• Birthday off
• Pension
• Enhanced family policies
• Wellness support and 24 hour GP access
• Ongoing training and development
• Clear progression opportunities