Service Advisor - JLR

About us

We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we're committed to recognising the valuable contribution each person makes. That's why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work.

Contract Details

Contract Type: Permanent Full Time

Hours: 42 hours weekly (Monday to Friday 8:30am to 6:00pm and Saturdays 8am to 1pm on a rota basis)

Salary: OTE up to £38,000 (uncapped) with basic of £32,000 per annum

Benefits include gym membership discounts, Smart Health virtual GP, dental insurance, eyecare vouchers, 20% off EE, 25% off O2, employee vehicle discounts (full list available upon request).

Responsibilities

• Booking MOTs, services and other repair work for customers
• Advising customers about warranty cover and upselling additional parts or accessories that benefit the customer
• Liaising with the Aftersales department to organise and schedule appointments based on workload and call volumes
• Managing a high volume of customers daily, including telephone calls and online booking queries
• Informing customers of turnaround times and ensuring effective communication while their vehicle is in the workshop
• Maintaining accurate customer records and updating systems when bookings are made

About you

You will be a great team player but also able to work independently using your own initiative. We want to hear from candidates who have worked in a similar role within the automotive industry and have a passion for customer service and cars.

Core Benefits

• Competitive salaries with structured pay scales and progression as you grow within the business
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to help cover vision care needs
• Smart Health - 24/7 access to GP services to support mental and physical wellbeing
• Dental insurance for everyday and unexpected dental care
• Optional critical illness cover for peace of mind during life's most challenging moments

Financial Wellbeing

• MyView PayNow - access a portion of your pay as you earn, with features to stream, save and track money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to help you explore with confidence
• Access to home and technology vouchers
• bYond card and a wide range of exclusive retail and lifestyle discounts

Equal Opportunity

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential.

Probation

All offers of employment are made subject to a 6 month probation period commencing from your start date.