Service Advisor / Administrator

Service Advisor / Administrator

Capita is seeking a permanent, full time Service Administrator / Advisor to join our Collectives area.

Location and Hours

Oxford Road, Manchester City Centre - hybrid model. 37.5 hours per week.

Job Description

Process all customer ISA requests received via the Customer Contact Centre, email and post. Work with retail and institutional customers, prioritise workload to meet SLA deadlines, ensure accuracy and quality checks, provide support to other Collectives teams, and maintain compliance with regulatory and data protection requirements.

Responsibilities

• Prioritise workload within guidelines to meet regulatory deadlines.
• Maintain accuracy and completeness, subject to quality checking.
• Provide additional support to Collectives teams as required.
• Ensure services to customers align with regulatory and legal frameworks.
• Follow data protection and customer authentication procedures.

Qualifications

• Previous experience in an FCA regulated Life & Pensions / Savings sector.
• Experience in a customer service role.
• Excellent accuracy, listening, problem solving, and attention to detail.
• Ability to work under pressure, prioritise workload, and maintain reliable timekeeping.
• Genuine passion for helping people and confident professional communication.
• Excellent verbal and written communication, with a high standard of vocabulary and grammar.
• Telephone and computer literate.
• Empathy, ownership of customer problems, and self motivation.

Benefits

• Competitive starting salary.
• Company matched pension, life assurance, cycle to work scheme, 15 weeks fully paid maternity, adoption and shared parental leave.
• Voluntary benefits: discounts on retail, socialising, health & wellbeing, travel and technology.

Equal Opportunities

Capita is an equal opportunity and disability confident employer. We are committed to an inclusive, barrier free recruitment process and welcome applications from people of all backgrounds. If you need the job description or application form in an alternative format (such as large print or audio), or you would like to discuss other changes or support, please email or call . For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

Access to Work can support candidates with a physical or mental health condition or disability during the hiring process, including communication support such as a British Sign Language interpreter. You can apply at