Service Advisor / Administrator

Service Advisor / Administrator page is loaded Service Advisor / Administratorremote type: Hybrydowylocations: Manchestertime type: Zatrudnienie w pełnym wymiarze godzinposted on: Opublikowano 8 dni temujob requisition id: Capita are seeking a permanent, full-time experienced Service Administrator / Advisor to join our Collectives area. You will be required to process all customer's ISA requests received via the Customer Contact Centre, email and via post. This can be from retail and institutional customers. Most of the incoming work is same day processing so speed, accuracy and time management is essential to the role. You must be able to prioritise you own workload within guidelines in order to meet SLA deadlines without compromising on quality. All work is subject to quality checking to ensure accuracy and completeness on the day. You must be a committed and flexible team member who can provide additional support as and when required, working closely with all Collectives Teams including the Payment and Collections Team. This is a great opportunity for someone with previous experience of working in a regulated Financial Services environment (ideally in Life and Savings) as you will ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is required at all times by following client authentication procedures prior to divulging information or completing the customer request. Capita is an equal opportunity and disability confident employer. Job title: Service Advisor / Administrator Job Description: Location: Oxford Road Manchester City Centre. Hybrid model Hours of Work: 37.5 hours per week Contract: Permanent, Full Time Hybrid position you will be required to work across both home and the office, though likely to be office based during training and probation. You must be able to prioritise you own workload within guidelines in order to meet regulatory deadlines without compromising on quality. All work is subject to quality checking on the day to ensure accuracy and completeness. You must be a committed and flexible team member who can provide additional support as and when required and you will work closely within all teams within Collectives. By working in the regulated industry, you must ensure that services provided to customers (internal and external) are consistent with all relevant regulatory and legal frameworks. Adherence to data protection guidelines is always required. Customer authentication procedures must be followed prior to divulging information or completing any customer requests.In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following: A competitive starting salary. Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology You'll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. Demonstrable previous experience in the FCA regulated Life & Pensions / Savings sector. Previous experience in a customer service role. Excellent accuracy skills. Excellent listening skills and an ability to problem solve. A fast learner with an attention to detail. The ability to work under pressure and prioritise workload. To be hard working and have excellent time keeping and reliability. A genuine passion for helping people. Confident communicator with a professional and friendly manner. Excellent interpersonal and organisational skills. Highly effective verbal and written communication skills, including a high standard of vocabulary & grammar. Telephone and computer literate. Ability to demonstrate empathy and ownership of customer problems, inspiring customer confidence. Self-motivated. About Capita Regulated Services At Regulated Services, we're transforming the world of life and pensions, and mortgage services. We're delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services. If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch. Equal Opportunities We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email or call and we'll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website. As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at . Location: Manchester,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.