Service Administrator

Service Administrator (Coordinator/Scheduler/Planner/Controller)

Location: Bedford. Contract: 6 months, possibility of permanent. Salary: £27,500 with 25 days holiday, bank holidays, 8% employer pension, 4% employee pension, life assurance, sick pay, income protection scheme, health plan.

Working hours: 37.5 hours per week - Monday to Thursday 8:45 am to 5:30 pm; Friday 8:45 am to 4:15 pm (flexible). Home working: 1 day a week (Monday or Friday).

The Service Administrator will be part of a professional and people focused business in Bedford, responsible for scheduling and planning maintenance contracts for clients. The role involves scheduling engineers, ensuring all reports are received, and keeping customers informed about their works. You will be the primary contact for the customer.

Responsibilities

• Planning and rescheduling of maintenance & breakdowns.
• Arrange engineers' calls with customers via telephone and email.
• Preparation of service engineer job packages, checking engineers' service reports, and logging them into the company planning system.

Qualifications

• Administration experience.
• Attention to detail.
• Excellent telephone skills.
• IT literate.