Service Administrator

Part-time Temporary Employee

Service Administrator (part-time, fixed term)

Part Time, Fixed Term 12-month Contract for 30 hours per week across 5 days (Monday to Friday, 08:00 to 14:30 with a 30-minute (unpaid) break for lunch)

Job Function:

Responsible for ensuring all administrative workshop tasks are completed to a high standard while supporting the Service Team and providing customers with the best possible experience; resulting in an efficient workshop.

Answers incoming calls, dealing with queries or directing to the relevant party.

• Finalising/processing invoices on completion of work required and dealing with queries.
• Assisting the Service Manager with invoicing and ensuring all possible WIP is under 30 days.
• Ensuring all service processes, policies and guidelines are followed and applied safely.
• Supports distribution of the workload to the team according to engineer competencies.
• Collating and inputting technician and apprentice hours daily.
• Managing Customer Service Agreements.
• Ensuring technician job stories are accurate and reflect the correct hours and parts.
• Monitoring the Expert Alerts Dashboard and actioning in a timely manner.
• To support technicians with IT, Expenses, Job Stories and booking van MOTs and services.
• To assist the Ivychurch depot with service administration.
• To help with the general running of the Ivychurch depot.

Skills & Qualifications:

Able to communicate effectively with customers both verbally and in writing.

• Able to communicate and work with a remote team as well as those in the depot.
• Well organized, methodical, and able to remain calm under pressure.
• Good time management and attention to detail.
• A passion for driving efficiency.
• A good level of IT literacy and a competent user of Microsoft based applications (Excel, Word) and a willingness to learn in-house systems including Gold, Scheduler and CRM (training will be given).