Service Administrator

As Service Administrator, you will play a key role in the smooth running of our service operations by managing scheduled maintenance programmes and aftersales communication with our customers. You will be responsible for handling preventative maintenance schedules for customers with repair & maintenance contracts, contract hire clients, and general workshop scheduling.

Key Responsibilities

• Manage and update preventative maintenance schedules for R&M and contract hire customers.
• Coordinate with customers to book vehicles for scheduled inspections, servicing, and contract work.
• Issue PMI (Periodic Maintenance Inspection) reports and maintenance documentation to customers promptly.
• Liaise daily with the Service Department, Warranty & Claims Department, and Workshop to ensure efficient job scheduling and completion.
• Support the Workshop Manager with reporting, service administration, and KPI tracking.
• Provide ad hoc administrative support to the service team, ensuring compliance with customer contracts and manufacturer standards.

Key Requirements

• Previous experience in a vehicle service administration or fleet maintenance environment preferred (HGV or LCV experience advantageous).
• Excellent organisational and communication skills.
• High attention to detail with the ability to manage multiple priorities.
• Strong IT skills (Excel, DMS, CRM or similar).
• Customer-focused approach with a professional attitude.

What We Offer

• Competitive salary commensurate with experience.
• Training and career development opportunities within the Setanta Group.
• Supportive team environment within an established Renault Trucks main dealership.

If you are a proactive and customer-focused administrator with experience in transport or vehicle aftersales, we'd like to hear from you.