Service Administrator

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Service Administrator

The closing date is 29 March 2026

HMAPS is jointly commissioned between NHS England and His Majesty's Prison and Probation Service and comprises of the Offender Personality Disorder (OPD) Pathway and Intensive Interventions and Risk Management (IIRMS) service lines.

You will be part of a small psychologically led and informed specialised service. This role is a non-patient facing role and the post holder will provide administration support to the HMAPS team which is a multidisciplinary team providing psychological formulation, consultation, and training to the National Probation Service within Hampshire to service users who have personality difficulties linked to their offending behaviour.

The role requires someone who can work independently and who has good experience of working with multi-disciplinary teams. Excellent communication and interpersonal skills are required for this role with a flexible, self-driven and adaptable outlook to vocation.

An understanding of complex and different systems of working across health and probation services will be required to be successful in this role. Prior knowledge of either the probation recording system, nDelius or NHS systems, would be an advantage but full training will be provided.

The team comprises of a Multidisciplinary Team made up of Psychologists, Probation Staff, Occupational Therapists, Clinical Nurse Specialists, and Admin support.

Along side NHS pre-employment checks the post holder will be required to pass probation vetting.

Main duties of the job

Hampshire and Isle of Wight Multiagency Personality Service (HMAPS) is a jointly commissioned service between Southern Health NHS Foundation Trust (SHFT) and Her Majesty's Prison and Probation Service (HMPPS) in Hampshire.

This integrated health and probation service runs with a full-time administrator who works across both systems.

The administrator for the service is a vital link between Health and Probation and much communication will be coordinated by the administrator for the team.

The administrator will coordinate and input on both Health and Probation recording systems and will support with the coordination and compilation of reports from both systems.

The administrator will coordinate all referrals to the service and will be present at all key meetings such as Governance, referrals, and NHS England commissioning meetings.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Qualifications

• NVQ level 2 in Business Administration or Customer Service or relevant experience
• RSA 2 and audio typing or relevant experience
• Numeracy and Literacy Skills Level 2 (GCSE grade A - C)
• Commitment to Lifelong Learning
• Current UK driving licence and use of a car.
• European Computer Driving License (ECDL)

Experience

• Previous experience in a general secretarial or administrative position in an office environment
• Organising, attending, and taking minutes/notes at various level meetings
• Organising events for workers and wider audiences
• Good knowledge and understanding of GDPR and dealing with confidential and sensitive data
• Appropriate maintenance and storage of records.
• Previous experience of working in the NHS or Probation.

Additional Criteria

• Excellent verbal, written and communication skills
• Excellent interpersonal and organisational skills
• Self-motivated with excellent time management skills
• Good level of IT skills Outlook (email), word, excel
• Excellent customer care skills
• Capable of dealing with competing demands to meet deadlines
• Ability to work independently demonstrating initiative, decision-making and prioritisation skills
• Ability to take direction and instruction
• Able to work with high degree of flexibility
• Good understanding of the NHS/ probation and the way it works
• Understanding of HR policies and procedures
• Understanding of clinical corporate governance
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

£24,937 to £26,598 a year£1400 additional payment per year for forensic Lead