Service Administrator - Repair Exchange

At KARL STORZ, we believe in not just creating jobs
but building careers. As a family-run company,
we understand the value of long-term relationships and
actively work on promoting them.
When YOU grow, we grow.

KARL STORZ is one of the world's leading suppliers of medical equipment for minimally invasive surgery. Since its beginnings in 1945, KARL STORZ has established itself worldwide as an international and highly regarded company in the production and sale of medical instruments and devices.

The family-owned company KARL STORZ applies tradition and experience to think about tomorrow, today. The company caters for future trends with sophisticated products, services and processes that systematically support our global activities. Our commitment to performance and professionalism means we can guarantee both user and patient the ideal solution. In doing so, we secure and create top-quality jobs in all our corporate locations.

To strengthen our team, KARL STORZ Endoscopy (UK) Ltd have a vacancy for a Engineer - Electronic Devices based at our offices in Slough.

Job Summary

We are seeking a Proactive individual to ensure the continuity of Karl Storz Service requirements to our customers and operational staff.

Your responsibilities will include:

• Deliver a high standard of after-sales service by responding to customer queries and providing accurate product and service information to both customers and internal teams.
• Accurately create and process Sales Orders and Cost Estimates, ensuring timely delivery to customers and correct entry into the ERP and Salesforce systems.
• Manage customer orders from entry to completion, including contract reviews, data updates in Salesforce, and adherence to Service Level Agreements.
• Oversee service inventory levels, ensuring adequate stock is maintained and purchase orders are raised for timely replenishment.
• Regularly communicate with KARL STORZ Germany (KST) to obtain updates on product availability, pricing, delivery timelines, and resolve any discrepancies.
• Support inventory control by participating in stock counts and helping to resolve reconciliation issues.
• Investigate and resolve service-related customer complaints efficiently, maintaining a strong focus on customer satisfaction.
• Maintain organised records and ensure all documentation is archived in line with company policies.
• Follow all relevant procedures and quality standards, including ISO13485, ISO14001, and Medical Device Regulations.
• Engage in continuous improvement by completing all required training and Learning Management System (LMS) modules on time.

Qualifications and Experience:

• Must be educated to a good standard with GCSE (grade C or above) in at least English and Math's (or equivalent) or have at least 2 years' proven experience in a similar role.
• Excellent communication skills (written and verbal).
• Experience with SAP and Salesforce is highly desirable.
• Experience working in an ISO 13485 , 14001 and MDR regulated environment is desirable.

Skills:

• IT Skills including the ability to use Microsoft Office at a proficient level.
• Good English in verbal and written communication skills
• Polite and courteous manner regardless of the situation
• Ability to work calmly under pressure and multi task
• Risk awareness and attention to detail.
• The ability to work under own initiative.
• IT skills including the ability to use Microsoft Excel and Outlook

About the package:

KARL STORZ offers an excellent remuneration package including Private Healthcare, Pension Scheme, Critical Illness and Life Assurance

Job Types: Full time

Pay: £28,000 - £30,000 (dependant on experience) per year.

• Company pension
• Life insurance
• On-site parking
• Private medical insurance

Schedule:

• 9am-5pm
• Monday- Friday

Work Location: Office based

• 34 days holiday (inclusive of public holidays)
• Private Medical
• Medical cash back scheme
• Company sick pay
• Life Assurance
• Critical illness and income protection (service requirements apply)