Senior Ward Host

Join the 5-star team at The McIndoe Centre, where exceptional care goes beyond clinical treatment. We're looking for a motivated and personable Senior Ward Host to be a key link between our patients and the catering team ensuring every meal is served with care, attention to detail, and a smile.

You'll play an essential role in creating a positive patient experience, from taking and delivering meal orders to maintaining high standards of hygiene and food safety. As the friendly face of our catering service, you'll also support the kitchen team during peak periods and help ensure our service runs smoothly from start to finish.

This is an exciting opportunity to work in a supportive, professional environment where your work truly matters and where there's plenty of room to grow and develop.

Responsibilities

What You'll Be Doing

• Taking and communicating food and beverage orders for patients, visitors, and staff
• Aiding production of front of house rota
• Leading the Front of House team, ensuring they are fully trained and this is maintained, conducting regular 1:1s
• Assist with preparing trays and trolleys for meal service based on specific dietary needs
• Ensure H&S / allergen processes are followed
• Supporting kitchen operations by serving, preparing cold dishes, and restocking service areas
• Ensuring high standards of hygiene, food safety, and customer satisfaction
• Attending training in food hygiene, allergen awareness, and health & safety
• Playing an active role in patient feedback and service improvement

About Us

Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way since then. Our consultants are amongst the most skilled, experienced and innovative in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%.

We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals and the communities in which we work.

Not only have we developed an international reputation for orthopaedic and musculoskeletal care, our partnership with The McIndoe Centre - the birthplace of pioneering plastic surgery treatments - means that we can deliver high-quality plastic, reconstructive, maxillofacial, ophthalmology and orthopaedic services from world class consultants to an even greater number of people.

We know that our working lives are fundamental to emotional wellbeing. Our employees are as valuable to us as our patients and we see it as our duty to nurture an engaged and skilled workforce. To do this we ensure employees have access to training and development opportunities as well as being a flexible and diverse workplace.

We are committed to caring, and committed to you.

Benefits

• A competitive salary with enhanced evening pay
• Ongoing learning and development opportunities
• A supportive, professional team culture
• Access to wellbeing resources and staff benefits

Person Specification

• Industry recognised qualification at NVQ level 2 or higher or at least 2 years experience within a similar role within the service industry
• Food safety Level 2 (this will be provided by HH if needed)
• The ability to lead by example
• Flexibility with regards to shift patterns
• Good written and verbal communication skills
• Basic IT skills including the use of Microsoft Outlook, Word & Excel
• A good knowledge of common allergies
• Friendly and outgoing personality
• Experience in a hospital catering setting

Location: The McIndoe Centre, East Grinstead

Contract Type: Fixed Term for 6 months, Full Time (37.5 hours per week)

Shift Pattern: 5 out of 7 between Monday to Sunday

Shifts: 7am-3pm / 11am-7pm

In accordance with Home Office guidance, successful candidates will be required to evidence their right to work in the UK before commencing employment. We have assessed this role and it does not meet the criteria for sponsorship under the Skilled Worker route. As such, we will not be accepting any visa sponsorships for this role, and candidates must be able to demonstrate their right to work in the UK independently, without sponsorship from Horder Healthcare.

At Horder Healthcare, we are proud to champion and celebrate diversity, equity, inclusion and belonging in all areas of our business. We are committed to creating an environment of mutual respect where equal employment opportunities are available to all applicants without regard to protected characteristics by applicable law.

As a disability confident employer, we are pleased to offer our full support should you require an alternative method of applying or any reasonable adjustments to be made during the recruitment process.

In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.

Due to the nature of work here at Horder Healthcare, and to ensure that we remain committed to our Safeguarding policy, any applicant upon an initial offer of employment will be subject to pre employment checks, including an Enhanced Disclosure and Barring Service (DBS) check. References and Occupational Health checks will also be taken up before appointment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.