Senior User Researcher

Senior User Researcher
Location: Hybrid (UK-based)
Contract Type: Contract
Day Rate: £500 p/d, Outside IR35

About the Role
Triad Group PLC is looking for an experienced User Researcher to join us on a contract basis, working as part of Triad-led teams across public sector digital transformation projects. You'll also collaborate closely with external partner organisations and stakeholders.

This role requires proven experience working in Discovery and Alpha phases, delivering actionable insights that shape user-centred services from the ground up.

Key Responsibilities

• Lead user research activities across Discovery and Alpha.
• Work collaboratively with Triad consultants, client teams, and partner suppliers.
• Deliver research that informs service design and technology decisions.
• Engage with a broad range of users and stakeholders to understand needs and pain points.
• Translate findings into clear, impactful outputs for multidisciplinary teams.
• Advocate for accessibility, inclusivity, and evidence-based design.

Required Experience

• Strong track record as a User Researcher on public sector or consultancy projects.
• Hands-on Discovery and Alpha experience is essential.
• Comfortable working in agile, fast-paced environments.
• Confident presenting research findings to varied audiences.
• Familiarity with GDS service design standards and accessibility best practices.

About Triad
Triad is a UK-based consultancy delivering user-centred digital services. We work with public and private sector clients to solve complex challenges with smart, collaborative teams.