Senior Tier 2 Support & Escalations Specialist

A technology solutions provider in the UK is looking for a 2nd line support consultant to champion the voice of the customer and provide technical support. The role involves managing customer communications, collaborating closely with various departments for swift issue resolution, and documenting software issues. Ideal candidates should have strong problem-solving skills, be customer-focused, and proficient in eposnow software and hardware. Join us to improve customer experience and contribute to a dynamic team.