Senior ticketing operations manager

Salary: £50,306

Location: London

Help create exceptional visitor experiences, managing a large team and leading operational improvements in one of the nation's most visited arts centres.

We're the largest arts centre in the UK and one of the nation's top five visitor attractions. We seek out the world's most exciting artists, from household names to fresh new talent, and give them space to showcase their best work.

We are currently looking for a Senior Ticketing Operations Manager to join our Visitor Experience and Ticketing team on a full time permanent contract. This role focuses on the visitor facing side of ticketing operations. Ticketing set up and revenue management is not part of the remit, and is led by a separate senior manager, who this person will work closely with.

Key Responsibilities

• Collaborate with the Head of Visitor Experience and Ticketing to inspire, motivate and manage the Ticketing Operations team to deliver a responsive, dynamic and vibrant visitor experience.
• Support the overall Visitor Experience and Ticketing Strategy by monitoring, managing and improving performance of the whole Visitor Experience and Ticketing team.
• Lead on the analysis and response to visitor feedback.
• Lead on projects prioritised by the Head of Visitor Experience and Ticketing.
• Work with all Southbank Centre departments and partners to improve the quality and consistency of the Southbank Centre Visitor Experience and Ticketing operation.

Skills & Experience

• Passion for providing and promoting an excellent experience for visitors.
• Extensive experience of venue ticketing operations and related systems.
• Experience managing and developing a large dynamic team in a visitor focused operation.
• Strong leader and problem solver, always leading by example. Excellent communications skills.

Benefits

• A minimum 5% pension contribution (up to 9% depending on employee contribution), from day 1 of employment.
• 28 days annual leave, plus bank holidays.
• Enhanced sick pay.
• Enhanced family leave benefits.
• Up to 30% discounts at onsite retail, food and beverage vendors.
• Staff ticket offers for Southbank Centre events.
• Free entry to the Hayward Gallery.
• Free/discounted entry with other reciprocal organisations.
• Free staff yoga sessions.

We welcome and encourage applications from candidates who are under represented in the creative industries.

We welcome applications from all backgrounds. By attracting people with diverse attitudes, opinions and beliefs we can continue to look at the world with fresh eyes and find new ways of doing things. The Southbank Centre is a warm and welcoming place to work, with great aspirations and ambitions to create great and accessible work for all. We pride ourselves in building a supportive environment to enable the development of our colleagues.

Need reasonable adjustments? Please contact us so we can help make the application process accessible to you.