Senior Telecom Billing & Fraud Investigator (Remote)

Twilio, a remote-first company, is seeking a Senior Telecom Billing Specialist to resolve billing issues, investigate fraud like AIT/IRSF, and manage high-value disputes across customers and partners. The role blends financial investigation with strategic negotiation, backed by dashboards and data-driven analyses.

The ideal candidate will analyze messaging and call data, own end-to-end disputes, and collaborate with data analytics, engineering, and accounting.