Senior Technical Consultant

Senior Technical Consultant - MSP

Location: Hertfordshire / Client Sites

Salary: £50,000-£55,000 + benefits

An established and growing Managed Service Provider is looking for a Senior Technical Consultant to take ownership of client onboarding, technical projects and 3rd-line escalations.

This is a senior, client-facing role suited to someone who enjoys owning projects from discovery and planning through to implementation, sign-off and handover.

Key Responsibilities

• Lead technical onboarding of new MSP clients.
• Own IT projects from scope through to delivery and handover.
• Deliver Microsoft 365, Azure, Intune, Entra ID, SharePoint, networking and infrastructure projects.
• Provide 3rd-line technical escalation support.
• Attend client meetings and site visits, providing technical consultancy.
• Support pre-sales discovery, solution design and project scoping.
• Maintain strong project documentation, ticketing and time management.
• Identify technical risks and ensure smooth handover to the Service Desk.

Key Requirements

• Previous MSP / managed services experience in a senior engineering, consultancy or project role.
• Proven ownership of client onboarding and IT projects.
• Strong Microsoft 365, Azure, Intune and Entra ID experience.
• Good knowledge of Windows Server, Active Directory, networking, firewalls, virtualisation and security.
• Hands-on experience supporting Apple Mac/macOS in a business environment.
• Strong client-facing and communication skills.
• Organised, commercially aware and able to manage multiple projects.
• Full UK driving licence and willingness to travel to client sites.