Senior Technical Application Specialist

JOB TITLE: Senior Technical Application Specialist

SALARY: £65,380 - £70,000

LOCATION(S): Edinburgh

HOURS: Full time

WORKING PATTERN: Hybrid, 40% (or two days) in an office site

About this opportunity

We're looking to recruit a Senior Technical Application Service Specialist (TASS) to work within the Enterprise & Accounting Lab Service team in Edinburgh. As a TASS you will have a strong engineering background and play a key role in getting things back on track when systems fail. It's a fast-paced setting where you will work closely with other technical teams to identify issues, follow recovery procedures and restore services quickly and efficiently. Clear communication, quick thinking and teamwork are essential as you minimize disruption and help the bank return to normal operations smoothly. This role highlights critical thinking, process improvement, and collaboration across functions to improve service quality overall.

About us

If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose.

What you'll need

• Technical troubleshooting - including collaborating with Infrastructure Teams to diagnose and resolve hardware, software and network issues.

• Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues.

• Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases.

• Problem solving Abilities - Quickly identifying and implementing effective solutions, often under pressure.

• Technical Proficiency -Familiarity with Windows/ Linux applications

• Programming language: Knowledge of Java, Python, Unix Shell scripting.

• OS: Unix, Windows DataBase: MS SQL, Oracle DB

• DevOps and Code Management: GIT, ClearCase, Docker, Kubernetes.

• Tools: SQL Developer, UCD, MQ, Business Objects, SSRS (SQL Service Reporting Server).

• Monitoring Tools : TWS, Tivoli, Splunk and Dynatrace.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%

• An annual bonus award, subject to Group performance

• Share schemes including free shares

• Benefits you can adapt to your lifestyle, such as discounted shopping

• 30 days' holiday, with bank holidays on top

• A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.