Senior Supporter Care Lead - Experience & Ops

The Royal British Legion is seeking a Supporter Care Senior Officer to join our Fundraising team. The role focuses on delivering excellent customer care and guiding colleagues through complex enquiries and complaints.

The post is based at Haig House with a minimum of two days in-person per week and flexible remote work when not on site. You will lead initiatives, manage priorities, and drive improvements while ensuring accuracy and accountability across supporter administration and fundraising