Senior Support Officer

Advice, Charity, Community, Housing & Homelessness, Social Welfare

To work closely with the Operational Quality Manager to ensure that support services are delivered effectively and professionally.

The role focusses on case managing young people and a small staff team in our 24-hour staffed accommodation and step down supported accommodation, ensuring operational compliance in support planning and case management practice, championing trauma-informed service delivery and support as well as line management, coaching and mentoring team members to ensure robust operational delivery is provided and sustained.

The role will include leading on monitoring and reporting of the contract, and leading bespoke project tasks as required to meet the needs of the business and provide excellent operational delivery of our service to young people, promoting tenancy management, independence and move on to sustainable accommodation.

The SSO role is accountable for meeting deadlines and managing their own caseload of work.

Recruit3 is developed in Wales in association with WCVA (Registered charity 218093, Company limited by guarantee 425299) and The Big Issue Cymru (Co Registration No )