Senior ServiceNow Engineer - Product Manager (GRC)

Position: Senior ServiceNow Engineer - Product Manager (GRC)
Employment Type: Permanent
Start: ASAP(August/September 2026)
Location: London, UK (Hybrid - 3 days p/w office)
Language(s): English

Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract staffing solutions on a global scale.

Client - A leading global financial services organisation is seeking an experienced Senior ServiceNow Engineer to join its Enterprise ServiceNow Platform team.

Role - This is an exciting opportunity for a ServiceNow specialist with extensive experience implementing, supporting, and enhancing Governance, Risk & Compliance (GRC) solutions, particularly Integrated Risk Management (IRM), Business Continuity Management (BCM), and Third-Party Risk Management (TPRM). Working within a mature ServiceNow environment, you will play a key role in the design, development, governance, and continuous improvement of the ServiceNow platform, ensuring solutions align with best practices, regulatory requirements, and business objectives.

Key Responsibilities

• ServiceNow Platform Engineering
  • Design, develop and enhance enterprise ServiceNow solutions.
  • Act as the technical Subject Matter Expert (SME) for the ServiceNow platform.
  • Deliver scalable, secure and maintainable ServiceNow solutions.
  • Translate business requirements into technical solutions.
  • Configure and customise ServiceNow using out-of-the-box best practices.
  • Develop complex workflows, automations and integrations.
  • Maintain platform performance, stability and governance.
• Governance, Risk & Compliance (GRC)
  • Implement and support ServiceNow Integrated Risk Management (IRM).
  • Configure and enhance Business Continuity Management (BCM).
  • Support Third-Party Risk Management (TPRM) capabilities.
  • Improve governance, compliance and operational resilience.
  • Ensure platform configuration aligns with regulatory requirements.
  • Support audit activities and IT Security requirements.
• Technical Leadership
  • Provide technical governance and architectural guidance.
  • Review and approve technical designs and platform enhancements.
  • Mentor junior engineers and offshore development teams.
  • Lead technical investigations and root cause analysis.
  • Estimate development effort for enhancements and projects.
  • Support Agile delivery across multiple workstreams.
• Platform Optimisation
  • Manage ServiceNow platform upgrades.
  • Improve platform Health Scan scores.
  • Identify opportunities for automation and process optimisation.
  • Enhance integrations with enterprise applications.
  • Promote adoption of new ServiceNow capabilities and platform features.
  • Deliver measurable improvements in efficiency and operational performance.
• Documentation & Governance
  • Produce technical documentation.
  • Maintain policies, procedures and technical standards.
  • Develop operational support documentation.
  • Create user guides and training materials.
  • Ensure platform governance and quality standards are maintained.

Key Skills

• Minimum 5 years' ServiceNow implementation and support experience
• Strong experience implementing Integrated Risk Management (IRM)
• Experience delivering enterprise ServiceNow solutions
• Experience working in highly regulated environments
• Experience supporting enterprise-scale ServiceNow platforms
• Experience working with cross-functional technical teams

If you are interested or would like to know more, please email (see below) with your CV and availability to speak.

Applicants must be UK residents with a valid right to work in the UK.