Senior Service QC Analyst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Life Sciences, one of Danaher's 15+ operating companies, our work saves lives-and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.

At Beckman Coulter Life Sciences, we know time is the most critical facet in the laboratory today: time to get life-saving therapies to patients faster; reclaiming time by automating tedious manual workflows; and saving time spent addressing erroneous or complex results.

We are partners in time and accelerate answers to critical questions through the power of automation. We develop innovations for scientists by scientists, with many of our 3,300+ global colleagues coming from the laboratory.

It's all part of our time-tested approach to bringing meaningful innovations at the speed of life since 1935. And we're just beginning. Working together, let's put our time and talents together to advance human health for tomorrow.

Learn about the Danaher Business System which makes everything possible.

The Senior Service QC Analyst is responsible for leading the evaluation of record activities and findings as part of an ongoing global field service quality control process. This includes driving prioritization, management and participation in projects that are related to the customer facing global service and support enablement and use of tools and process.

This position reports to the Senior Manager of Global Service Compliance and Technical Publications and is part of the Global Service Organization located at the Vienna site in Austria and will be an on-site role.

In this role, you will have the opportunity to:

• Evaluate documentation of service records against expected standard across a complex product portfolio and provide insight as to what trends are impacting the business, utilizing analytics with trending of failures including recommendations for improvement.

• Technical awareness and knowledge to facilitate informed evaluation of technical steps taken as evidenced within the service records being reviewed.

• Serve as a primary point of contact and subject matter expert during internal and external audits pertaining to service operations and related processes.

• Gather, organize, and provide comprehensive documentation and evidence requested by auditors in a timely and accurate manner.

• Stay informed about relevant regulatory requirements, industry standards, and internal policies that impact service operations.

The essential requirements of the job include:

• Bachelor's or Master's degree in closely related field with multiple years of experience

• Advanced knowledge of Microsoft Office tools (e.g., Word, Excel, PowerPoint) and PDF editor software.

• Effective communicator - excellent verbal, written and oral presentation skills are a must. Must have the ability to adapt to different audiences. Communicates complex information accurately with internal and external contacts.

• Documentation Expertise - skill in gathering, organizing, verifying, and presenting comprehensive documentation and evidence to auditors in a structured and timely manner.

Travel, Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel - 10 % travel to support audits or for team meetings.

It would be a plus if you also possess previous experience in:

• Knowledge of relevant internal policies, industry standards, and regulatory frameworks (e.g., SOX, HIPAA, GDPR, ISO standards, etc.) applicable to the records and operations being audited.

• Organizational Skills - strong ability to manage multiple audit requests, deadlines, and documentation requirements concurrently.

• Exceptional Attention to Detail - critical for accurately auditing records and ensuring that information provided to auditors is precise and complete.

• Languages required: English and the ability to speak and read in either French, German, or Italian preferred.

The gross annual salary for this full time position is approximately €75,000. Depending on your qualifications and professional experience, we are open to offering a higher salary. Additionally, we provide an attractive overall compensation package, which we would be happy to discuss with you in a personal conversation.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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