Senior Service Lifecycle Owner

Salary Competitive

London or Manchester (Hybrid working model, 2 days a week office based, 3 days remote)

Competitive Salary plus performance related bonus

Smart DCC is at the heart of the UK's energy infrastructure, delivering secure, nationwide connectivity for smart metering and beyond. As we continue to evolve, we're looking for a Senior Service Lifecycle Owner to take a lead role in shaping and managing a portfolio of services that touch millions of homes and devices.

In this critical leadership position, you'll own a Service (Product) Family end-to-end-defining vision, strategy, and roadmaps aligned with Smart DCC's business and development plans. You'll work cross-functionally with technical, commercial, regulatory, and operational teams to deliver scalable, high-impact services.

We are looking for a confident and strategic leader with deep expertise in lifecycle management and service ownership, ideally within Tier 1 telecommunications or a highly regulated, technically complex environment. You thrive in fast-paced, change-driven organisations and are passionate about delivering services that make a real-world impact.

What will you be doing?

• Lead the day-to-day operation and continuous improvement of our Lifecycle Management (LCM) processes and frameworks.
• Define and deliver product/service strategies, long-term roadmaps, and performance goals.
• Act as the senior owner and advocate for your assigned service/product family within DCC.
• Align technical development with the Technology team and support long-term commercial strategy with the Commercial function.
• Define in-life service models and performance metrics in collaboration with Operations.
• Engage with regulatory and customer teams to incorporate external stakeholder requirements.
• Own service budgets, financial risk management, and drive benefit realisation across a multi-hundred-million-pound portfolio.
• Represent Lifecycle Management at key governance forums and serve as a senior escalation point.
• Continuously evolve LCM best practices and drive a culture of product excellence across the organisation.

What are we looking for?

• Proven experience in product/service lifecycle ownership and delivery.
• Strong track record of managing high-value, technically complex service portfolios.
• Demonstrable experience prioritising and organising work for measurable outcomes.
• Expert problem-solver with the ability to navigate ambiguity and complexity.
• Outstanding communication and stakeholder management skills-including executive-level influence.
• Collaborative leader with experience managing cross-functional teams and third-party suppliers.
• Deep understanding of customer needs and regulatory requirements.
• Strong financial acumen including budgeting and benefit realisation oversight.

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn't be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we'll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it's doing purposeful work, helping us grow or building the career you want - we'll give you the support to do it all. Our secure network for smart meters is transforming Britain's energy system and helping the country's fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC's continued success depends on our people. It's important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you'll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you'd like to ask before applying, please contact or complete your application, so we can learn more about you. Your application will be carefully considered, and you'll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose 'Apply now' to fill out our short application, so that we can find out more about you.

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you'd like to ask before applying, please contact

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