Senior Service Desk Architect - Hybrid (Banking, SIAM)

Experis - ManpowerGroup is seeking a Service Desk Architect to lead the design and transformation of Service Desk and End User Support across a complex multi-supplier banking environment. Hybrid work arrangement in Sheffield, with 3 days on-site.

The role requires 8+ years in service management and strong experience with enterprise-scale operating models, data flows, and governance. The position emphasizes architecture, data integration, and automation initiatives to improve service quality and