Senior Service Designer (AI)

Senior Service Designer (AI)

Location: Basingstoke (Hybrid)

We're looking for a Senior Service Designer (AI) to lead the design and delivery of AI-enabled services across a large People function. This is a high-impact role at the intersection of service design, AI, transformation and governance, shaping how AI drives real business value.

What you'll be doing

• Leading discovery sessions to identify and shape AI use cases
• Designing end-to-end, AI-enabled services (journeys, blueprints, operating models)
• Building compelling business cases and influencing senior stakeholders
• Driving delivery of AI initiatives with clear governance and reporting
• Ensuring alignment with risk, compliance and responsible AI standards
• Designing human-in-the-loop services with transparency and control
• Defining KPIs and continuously improving service performance

What we're looking for

• Proven experience leading service design or transformation programmes
• Experience delivering services where AI or automation is a key driver
• Strong stakeholder management and workshop facilitation skills
• Ability to develop business cases and influence at senior/executive level
• Experience working across complex governance and compliance environments
• Comfortable working cross-functionally across tech, data and business teams

Why join?

• Lead the adoption of AI across a critical business function
• Shape new service models and influence strategic investment
• Work in a high-visibility role with real organisational impact

If you're passionate about combining service design, AI and transformation - apply now.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.