Senior Service Designer

Senior Service Designer

Contract
Daily Rate: From £600 to £650 (inside IR35 via umbrella)
Contract Length: 12 months

HYBRID WORKING - 2/3 DAYS ONSITE IN BELFAST

About Us
Join our client's Developer Engineering team, a pivotal function of the CTO organisation. Our mission? To empower software engineering teams to transform innovative business ideas into impactful product solutions. We're focused on enhancing tools, streamlining processes, and adopting modern working methods to ensure development teams can thrive.

The Role
We are on the lookout for a Senior Service Designer to join our innovative product team. You will be instrumental in crafting journey maps and service blueprints that prioritise user experience, leading our design efforts and driving cultural change within the organisation. Your role will require a solid grasp of service design principles and the ability to deliver incremental user value through Minimum Viable Products (MVPs).

Key Responsibilities:

• Utilise Figma and other design tools to create intuitive wireframes, prototypes, and mock-ups that embody user-centred design principles.
• Collaborate with stakeholders via design thinking workshops to translate complex business requirements into user-friendly solutions.
• Conduct user research and usability testing, gathering feedback to ensure our designs effectively meet user needs.
• Articulate and present design concepts, strategies, and project progress to stakeholders at all levels.
• Stay abreast of the latest trends and best practises in service design, introducing innovative solutions that enhance business growth and user satisfaction.

Characteristics:

• Strong problem-solving skills with a pragmatic and creative approach to risk management.
• Excellent communication and collaboration abilities.
• Advocates for inclusion and diversity in all aspects.
• Possesses a growth mindset, willing to learn and adapt in a dynamic environment.
• Demonstrates enthusiasm and builds trust through empathy.
• Passionate about developing products that meet real user needs.
• Familiar with current service design tools and frameworks, including the Double Diamond model.
• A self-starter capable of working effectively in teams and in a hybrid work environment.

Experience:

• Proven experience as a Service Designer, driving business outcomes through innovative design solutions.
• Ideally a background in consultancy
• Strong expertise in creating journey maps and service blueprints that connect complex requirements into a cohesive narrative.
• Proficient in Figma for developing clickable prototypes and conducting workshops, with experience in presenting and reporting outcomes through analytic tools.
• Demonstrated expertise in stakeholder management, capable of conveying intricate design concepts to diverse audiences, from technical experts to senior leadership.
• Experienced in navigating and networking across enterprises, utilising both internal and external resources effectively.

If you're ready to make a significant impact and shape user experiences with your design expertise, we want to hear from you. Join us in creating exceptional products that truly resonate with users!

Application Process:
Please submit your CV and a portfolio showcasing your relevant work to our client's recruitment team. We look forward to your application!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.