Senior Service Designer

Senior Service Designer
Location: London / Hybrid
Security Clearance: SC
Duration: Initial 6-month contract
Rate: £600 p/day (inside IR35)

We are working with a confidential public sector organisation seeking a Senior Service Designer to support a major digital transformation programme within a secure, high-profile environment. You will help shape and transition critical national services as part of a cross-functional team within a digital and data-driven directorate.

Key Responsibilities:

1. Lead service design activities and mentor junior team members
2. Design user-focused services that meet programme goals
3. Collaborate with technical and operational teams to support service transition
4. Promote Agile, ITIL 4, and continuous improvement practices
5. Document design decisions and risks clearly

Essential Skills & Experience:

• Proven expertise in service design with a strong user focus
• Experience working in Agile and ITIL environments
• Strong leadership, mentoring, and stakeholder engagement skills
• Knowledge of project delivery frameworks (e.g., PRINCE2)

This is a rare opportunity to work on services that contribute directly to public safety and national resilience.

We can only consider applications from individuals eligible to work in the UK. The role requires additional checks to ensure access to the site as needed.
For more information, contact Marika Powell at ARM via phone or email your CV and cover letter.

Disclaimer:

This vacancy is advertised by ARM, a specialist talent acquisition and management consultancy. We provide technical recruitment and complex resource solutions across various industries. Your CV will not be sent without your permission. Roles marked as Outside IR35 are subject to final determination from the end client and may change.

Required Qualifications

• HND or equivalent