Senior Service Delivery Specialist

This role requires holding or passing and maintaining security clearance for the duration of your employment in the role.

In this role, you will act as the first point of contact and provide high-quality support to specified clients. Your focus will be to coordinate internal resources to ensure key tasks are delivered in line with required learning outcomes and in accordance with contract terms.

Key Responsibilities:

• Create and maintain project plans and track progress to ensure successful delivery of projects.
• Liaise internally with colleagues to ensure all quality standards are achieved.
• Maintain strong relationships with members of the client team.
• Produce insightful reports for clients to support the management of their programmes and events.
• Raise issues that may impact the RAID log.
• Escalate risks to ensure appropriate action is taken to mitigate them.
• Deliver high levels of customer service to assist the wider sales team in developing strategic client relationships.

Key Skills / Experience Required:

• Proficiency in Microsoft Office, including Excel (using VLOOKUP, pivot tables highly desirable)
• Experience within a highly client-centric environment, servicing a wide range of offerings
• Ability to work to tight deadlines with high levels of accuracy
• Experience implementing improvements to business processes
• Experience offering solutions to complex queries

About QA:
QA is one of the largest learning services organizations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, with a nationwide network of state-of-the-art training centers, we deliver innovative and cutting-edge skills solutions to UK organizations.

Down time: Taking time for ourselves is so important these days, which is why we dedicate some of our benefits to support your health and wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.

Financial support: In addition to pension, group income protection, and life insurance, QA offers an annual pay review, access to our employee discounts benefit hub with hundreds of deals, season ticket loan, tech scheme, and an employee referral scheme.

Personal growth: Learning and opportunity are at the core of what we do - and that applies to you too! You'll have the opportunity to develop your skills through QA-authored courses in the latest tech, with 3 training days per year dedicated to this.

Our people: We are an equal opportunity employer, focused on promoting a welcoming and inclusive environment. We embrace diversity, welcome applications from all candidates, and aim to support everyone's career growth. We celebrate our diversity and are proud of our rankings on The Inclusive Top 50 UK Employers List.

We are also a Disability Confident employer. All applicants with a disability who fulfill the role criteria will be progressed to the next stage of the process. Please inform us of any reasonable adjustments needed.

Next steps: Click the apply button and register on our QA website to complete our quick application form. For more information about the role, connect with me on LinkedIn or email: . I'm happy to help!