Senior Service Delivery Manager

Senior Service Delivery Manager
Location: Belfast
Hours: Full Time (37.5 hours per week)
Salary: £28.48 per hour
Contract: Temporary 6 months with possibility of extension

About the Role:

MPA Recruitment is delighted to be working in partnership with our Public Sector client to recruit a Senior Service Delivery Manager within Finance Shared Services.

This is a senior leadership role within the team, which delivers complex, high-volume payroll services across Health and Social Care Northern Ireland (HSCNI).

Working closely with the Deputy Head of Payroll, you will lead large payroll delivery teams to ensure services are delivered efficiently, accurately and in line with Service Level Agreements. You will drive performance improvement, manage stakeholder relationships at senior level and contribute to strategic planning within a high-profile shared services environment.

Key Responsibilities:

• Provide day-to-day leadership of Payroll Service Centre delivery teams, ensuring performance meets SLAs and KPIs
• Lead service improvement initiatives to enhance efficiency, quality and customer experience
• Manage relationships with senior stakeholders across HSCNI, resolving performance issues and driving improvement
• Support strategic planning, risk management and business continuity
• Lead performance monitoring and reporting, ensuring robust governance and compliance with PAYE and statutory legislation
• Oversee financial controls and mitigate operational and financial risk
• Represent PSC at regional forums and deputise for the Deputy Head of Service as required
• Lead and develop large teams, promoting a culture of accountability, engagement and continuous improvement
• Contribute to payroll system development and transition to new systems where required
• Support audit processes, FOI responses and external reporting requirements

What We're Looking For:

• A University Degree or relevant professional qualification in a Finance or Business-related discipline and at least 3 years' middle management experience in a payroll or finance service delivery environment within HSC or a major complex organisation
• OR
• At least 5 years' middle management experience in a payroll or finance service delivery environment within HSC or a major complex organisation
• AND
• Minimum 2 years' experience managing teams and delivering results through others
• Experience working with diverse internal and external stakeholders at senior level
• Proven track record of leading successful performance improvement initiatives
• Broad payroll knowledge including PAYE legislation
• Full UK driving licence and access to transport (or suitable alternative)
• Experience within a shared services or centralised service delivery environment
• CIPP qualification

Why Apply?

This is an outstanding opportunity to join a high-performing shared services function supporting Health and Social Care across Northern Ireland. You will operate at senior management level, influencing strategy, leading large teams and driving service excellence in a complex public sector environment.

How to Apply:

To apply, send your CV to or contact our office on for more information.

MPA Recruitment is an equal opportunities employer.