Senior Service Architect

214178-en_GB

Life on the team

At Computacenter, we pride ourselves on fostering a culture that emphasises diversity, inclusivity, and collaboration. We are committed to building supportive and rewarding relationships, celebrating success, and treating everyone with respect. Our focus is on putting customers first, keeping our promises, and considering long-term sustainability in all our decisions.

Device Lifecycle Management provides the foundation to build a Digital Workplace that delivers real value and combines our vast experience in delivering hardware with our portfolio of lifecycle services all underpinned by tooling, people, and processes to keep your people productive and maximise your investments.

The Customer Service Design (CSD) team architects all of Computacenter's Managed Services Customer opportunities, delivering market-leading service solutions across our core capabilities within Lifecycle, Workplace, and Enterprise.

As part of the Service Architecture team, you will be key in growing Computacenter's Managed Services business and driving continual improvement in how we design brilliant services for our customers that enable them to change the world.

What you'll do

• Develop creative solutions for managed services tenders in the workplace / device lifecycle / DAAS area that inspire your customers and colleagues
• Independently manage solutions within your services and follow prescribed processes to create a coherent solution design
• Represent Computacenter in customer proposal presentations and contract negotiations, maintaining close contact with them
• Design solutions independently at the forefront, together with our sales teams, partners, and service units across our company

What you'll need

• Extensive experience with IT workplace / device lifecycle / DAAS managed services environment
• Experience with integrating service points and tech boxes into holistic service design and automated processes (zero-touch installation)
• Demonstratable experience building client relationships and partnerships, as well as knowledge of relevant industry standards (e.g. ITIL, PMI/Prince2)
• In addition to a high level of personal responsibility, you follow prescribed processes and convince our customers as a team player in proposal presentations and contract negotiations
  

Additional information

Country: UK
Location: Hybrid - infrequent travel up to 20%
Hours: 37.5
Role Type: Permanent