Senior Sales Associate

Victoria Beckham is a prestigious luxury brand renowned for providing exceptional products and unparalleled service to our esteemed clientele. With a commitment to delivering the ultimate luxury shopping experience, we offer an extensive range of ready-to-wear, accessories, and lifestyle products.

As a Senior Sales Consultant at Victoria Beckham, you will be instrumental in delivering personalised service and tailored shopping experiences to our clients. You will have the opportunity to work with discerning individuals, offering expert guidance, building lasting relationships, and showcasing our luxury collections with passion and expertise.

Key Responsibilities:

1. VIP Client Engagement: Serve as a brand ambassador, providing a warm welcome and personalised assistance to VIP clients as they enter the store. Build strong relationships with VIP clients, understanding their preferences, purchase history, and lifestyle to anticipate their needs effectively. Act as a trusted advisor, offering expert product knowledge, styling advice, and personalised recommendations to enhance the shopping experience.
2. Bespoke Styling and Consultation: Conduct personalised consultations with VIP clients to understand their individual style preferences, wardrobe needs, and upcoming occasions. Curate customised selections of luxury products tailored to each client's unique taste, ensuring an elevated and personalised shopping experience. Provide styling guidance, outfit coordination, and accessories assistance to help clients achieve their desired look with confidence and sophistication.
3. Sales Achievement and Target Attainment: Drive sales revenue by actively engaging with VIP clients, showcasing our luxury products, and demonstrating their features and benefits. Meet and exceed sales targets by leveraging client relationships, maximising up-selling and cross-selling opportunities, and closing sales professionally. Maintain accurate records of client interactions, preferences, and purchase history for follow-up and future sales opportunities.
4. Operational Excellence: Ensure the visual presentation and merchandising of the store meet the highest standards of luxury and elegance, creating an inviting environment for VIP clients. Process transactions accurately and efficiently. Collaborate with team members and management to achieve store goals, uphold brand standards, and contribute to a positive work environment.

Qualifications:

• Previous experience in luxury retail sales is essential. Experience with VIP clientele is highly desirable.
• Passion for luxury fashion, accessories, and lifestyle products, with a keen eye for style and trends.
• Excellent interpersonal and communication skills, with the ability to build rapport and trust with VIP clients.
• Proven track record of achieving sales targets and delivering exceptional customer service.
• Strong attention to detail, organisational skills, and a proactive problem-solving approach.

Benefits:

• Competitive salary with performance-based incentives and commissions.
• Employee perks including access to discounted luxury products.
• Ongoing training and professional development opportunities.

Our mission is to create an inclusive workforce that celebrates diversity. We welcome everyone and encourage all to join us and be themselves at work. Our decisions respect all people regardless of gender, ethnicity, religion, nationality, disability, sexual orientation, age, social or political beliefs, or worldview.