Senior Sales Administrator

Overview

This broad field covers market research and land appraisal, developing promotional material, as well as telesales and face-to-face negotiation.

The Sales team arranges visits, undertakes tours, prepares material, advises on features, agrees the sale and sees it through to completion. And then there's the after sales service. If you're a friendly, outgoing individual with a real customer focus, and you're comfortable working in a challenging targets-driven culture, you'll find plenty to keep you busy and developing.

Reporting to the Sales Office Manager or Senior Sales Manager, to contribute to the overall success of the business by performing all necessary administration to progress sales and thereby support the Sales Director and Sales Managers in their tasks.

Responsibilities

• Ensure client extras are completed on time and with correct payment.
• Process reservations and supporting on-site staff in exchanges and completions, coordinating all necessary paperwork.
• Collate updates on Sales Inspections and New Home Tours to confirm that settlements are occurring.
• Complete extensive list of weekly and monthly reports e.g. competitor analysis, reservations; outstanding missives; legal completion statistics; data schedules; revenues; availability; releases; costs; deposits, etc. and ensuring that the reports are completed on time.
• Maintain and update enquiries database.
• Generate general letters/memos, e.g. pre-contract meeting letters, 28-day intention to complete letters, welcome letters.
• Liaise with Brokers, Solicitors and the Sales team to check that mortgage and legal processes are proceeding at the correct pace.
• Liaise with customers, suppliers and service providers to coordinate works and ensure a smooth workflow between departments and with Head Office.
• Perform general office administration tasks as and when required to meet the needs of the department - e.g. faxing, filing, photocopying, fielding telephone calls.
• Processing of credit and debit card transactions or use of card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS).
• Undertake appropriate training on PCI DSS at induction and then ongoing as required / stated by the business.

Qualifications

• Experience of working in a secretarial/admin role in a busy pressurised environment, ideally in Sales/Marketing
• IT skills, with intermediate level of proficiency in MS office programmes including Outlook, Word and Excel
• Excellent communication skills - written and verbal
• Excellent telephone customer service skills and ability to handle difficult conversations e.g. disgruntled customers
• Professional, pleasant and proficient manner in dealing with internal and external customers
• Self-disciplined, with demonstrably good time management skills and the ability to manage a number of priorities and maintain service in a high-volume sales environment
• Ability to multi-task and work efficiently and accurately under pressure
• Team player, supportive of departmental colleagues

We've been nationally recognised as a 5 star housebuilder since 2010 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs.

Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues.

We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, age, sexuality, disability, background or any other characteristic, can progress and be proud to work for us.

As part of working for Barratt Redrow PLC and specifically for this role we offer:

• Competitive Bonus Scheme
• Private Medical Cover - Single Cover
• 26 days' holiday (increase by 1 day for every 3 years' continuous service up to 29 days)

Today's housebuilding professional need tomorrow's benefits, so they're ready for whatever the future brings. When you join Barratt, you get the kind of support you would expect from a business built for a modern working world.

Private medical cover

Private healthcare support is available for timely access to a virtual GP, for diagnosis, treatment and more - including physio and talking therapies. You can even add family members.

Pension

First-class pension schemes with the option of up to 10% employer contributions.

Annual Health Assessment

All colleagues are able to access a fully funded annual health assessment, helping you to proactively manage your health and wellbeing.

As well as a competitive salary, we offer many ways to make life more affordable - from access to employee loans and savings accounts, to house purchase discounts.

Cycle to Work scheme, reduced hotel rate, discounts at major retailers These make a massive difference to the quality of your lifestyle.

So much more

From death in service, paid volunteer and study leave, enhanced family friendly policies (including our Parents and Carers leave) to a share buying scheme, we have an incredible range of additional benefits.

About Southern Counties

Our dual-branded Barratt Redrow divisions combine the best of our Barratt Homes and Redrow brands.

Whether it is homes focused on first time buyers, or those aimed towards customers taking the next step in their homeownership journey, we provide award winning quality and innovative design.

That's why we've been awarded the maximum 5 Stars from the Home Builders Federation since 2009, making us the only major national housebuilder to achieve this.

Where you'll be working

Here is where you'll be based, whether that's an office or one of our sites.

Putting diversity and inclusion front and centre

We know that a diverse team is better for our customers, makes us a more attractive employer and results in a stronger, more sustainable business. Which is why we're so committed to developing our inclusive culture.

Thinking ahead to leave a better world behind

We're building a sustainable tomorrow, one house and one community at a time. Our commitment to our customers is rooted in every decision and day-to-day action we take.

See how our colleagues are building tomorrow together.