Senior Revenues Technician

Senior Revenues Technician

Salary: £28,694 - £42,361Location: Remote (UK-based)Contract: Permanent, Full-Time

The Opportunity

An established business services organisation is seeking a motivated and experienced Senior Revenues Technician to join its Business Rates (NNDR) Shared Services team.

This is a key role within the service, offering the opportunity to contribute directly to operational delivery, team development, and continuous service improvement. You will play a vital role in supporting both internal teams and external clients, ensuring a high-quality, efficient service is consistently delivered.

Key Responsibilities

• Design, deliver, and maintain training programmes for new and existing team members
• Mentor and upskill colleagues, supporting ongoing technical development
• Monitor, analyse, and report on key performance indicators (KPIs) to drive service improvements
• Manage operational schedules and key annual timetables to ensure deadlines are met
• Act as a subject matter expert for stakeholders and clients
• Handle complex casework from investigation through to resolution
• Provide specialist technical support on escalated cases
• Ensure financial accuracy, compliance, and strong internal controls
• Review and improve internal processes and procedures
• Manage complex legal cases, liaising with solicitors and preparing documentation
• Maintain up-to-date knowledge of relevant legislation, policies, and regulatory changes
• Contribute to continuous improvement initiatives and personal development

Skills & Experience Required

• GCSEs (or equivalent) including English and Maths (Grade A-C / 4-9)
• Strong, demonstrable experience within Business Rates (NNDR)
• Proven ability to deliver high-quality customer service to a diverse client base
• Experience handling and managing large volumes of information
• Ability to work effectively in a fast-paced, high-volume environment
• Strong organisational, communication, and problem-solving skills
• Confident working independently and using initiative
• Flexible approach to working patterns in line with business needs

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