Senior Research Lead

Job details

Salary £24,570 per annum (depending on experience) pro rata

Location: Flexible within the UK

Energy Saving Trust is a leading organisation dedicated to promoting energy efficiency and supporting SMEs to reduce carbon and money.

Benefits

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in ways of working - work from home, in the office or a mix of both
• Two paid volunteering days per year - a chance to give back to the causes that matter most to you

The role

As an Energy Saving Trust call centre adviser, you will be the first point of contact for SMEs seeking expert advice on energy efficiency, low carbon heat and renewable technologies.

What you'll do

• Deliver exceptional customer service and exceed call quality standards
• Respond promptly to enquiries via helpline and email, accurately recording and tracking interactions
• Maintain high data quality and support colleagues in providing expert advice
• Work closely with internal teams and external consultants to ensure a seamless customer journey and proactively follow up on key targets

What you'll bring

• Effective interpersonal and communication skills
• Proficiency in written and numerical tasks
• Good working knowledge of Microsoft Office applications (Word, Excel, Teams, Outlook)
• Experience of using administrative, tracking and reporting systems
• Background in roles that support team operations

Application deadline

Applications close 26 October 2025. Interviews will be held week commencing 3 November 2025.

Important information

Visa sponsorship is not available. Applicants must be eligible to work in the UK.

Energy Saving Trust is an Equality, Diversity and Inclusion employer. We encourage applicants from a wide range of backgrounds and support people with disabilities.