Senior Receptionist

Job Information

Job Description: Senior Receptionist

Location: King Edward VII's Hospital, 5-10 Beaumont Street, Marylebone, London, W1G 6AA

Contract Type: Permanent, Full Time

Hours: 37.5 hours per week

Working Pattern: Monday to Sunday on a rota basis, covering shifts between 7:00am and 10:00pm, with occasional ad-hoc weekend cover required.

Salary: Up to £30,900 per annum, depending on experience, plus excellent benefits

Key Responsibilities

• Lead and supervise the reception team to ensure high standards of service are consistently maintained.
• Greet patients, visitors, and staff in a friendly, professional, and courteous manner to create a welcoming and supportive environment.
• Manage patient check-ins, appointments, and enquiries efficiently to ensure smooth patient flow and minimise wait times.
• Oversee scheduling and coverage for the reception team to guarantee that the front desk is always adequately staffed.
• Handle issues or complaints swiftly and diplomatically to ensure all concerns are resolved professionally, enhancing patient and visitor satisfaction.
• Maintain a clean, organised, and welcoming reception area to create a professional and pleasant first impression for patients and visitors.
• Assist with administrative duties, including answering phones and managing mail to support the efficient operation of the hospital's front desk and administrative functions.
• Collaborate with other departments to ensure seamless coordination of patient care and services across the hospital.
• Support the Front of House Supervisor in training and developing the reception team to enhance their skills and ensure continuous improvement in service delivery.
• Adhere to hospital policies and procedures to maintain a safe and compliant working environment.
• Provide regular updates to management to keep them informed of front-of-house operations and any arising issues.

Key Skills / Qualifications needed for this role

• Previous experience in a similar receptionist or front-of-house role, ideally in a healthcare setting, to bring relevant knowledge and ensure seamless integration into the role.
• Strong leadership and team management skills to effectively supervise and motivate the reception team, ensuring high levels of performance.
• Excellent communication skills both written and verbal.
• Deliver an outstanding customer service by being friendly and welcoming.
• Well-organised, reliable and have a proactive attitude.
• Computer literate.
• Ability to work in a fast-paced environment while maintaining calm and professionalism, particularly during peak times.
• Knowledge of medical terminology (desirable).

Benefits

• 25 days' holiday (increasing with service) with the option to buy or sell Bupa health insurance as a benefit in kind.
• Enhanced pension & life insurance.
• Emotional and family wellbeing support.
• Financial wellbeing resources.
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing.
• Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing.
• We support flexible working and have a range of family friendly benefits.

Company and Culture

Be at the heart of helping people live longer, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. Our customers are our passion - they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference. Everyone is encouraged to "Be you at Bupa", and we actively welcome colleagues from all backgrounds and experiences. Part of a Globally Trusted Healthcare Group, you also become part of Bupa - a global healthcare leader with the scale, stability and expertise of a major international brand. Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We're committed to ensuring you're treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Time Type: Full time. Job Area: Locations: King Edwards VII Hospital