Senior Programmes Officer

We are looking to recruit a temporary Senior Programme Officer to support the running of our undergraduate and postgraduate programmes over a period of two - three months.

The Senior Programme Officer provides essential support to students and academics working as part of the programmes team to ensure that high quality administrative and student support is provided. The temporary role will support the Education Team with completing key tasks and duties as required in areas of assessment, teaching, planning and student support.

The role will be based at the Strand campus in Central London on a hybrid basis, and the role holder will be expected to be on Campus for a minimum of two days. The role holder will also be expected to attend additional days on Campus where needed; including being on standby to provide additional office cover if required.

Working hours are 09:00 - 17:00 with a one hour, unpaid lunch break.

• Support with programme administration processes relevant to the area of work, including assessment processes, in line with university deadlines and regulations, and Faculty and external requirements.
• Support with day-to-day student enquiries with the Programme Officers to provide responses as appropriate within agreed timeframes, taking responsibility for responding directly to more complex enquiries and escalating with line manager when required.
• Work flexibly as part of a team, supporting others in times of high-volume activity.
• Covering staff absence as and when required.
• Engage with and triage students' pastoral care needs, resolving straightforward issues where appropriate and escalating with, and informing, key stakeholders as per university frameworks.
• Ensure all work is carried out in a professional and timely manner, with appropriate confidentiality and sensitivity. To maintain an up-to-date knowledge of the data protection requirements and to support Freedom of Information and subject access requests.

Outline of key tasks: Including, but not limited to:

• Assessment:
• Preparing Marksheets
• Preparing the online system for mark submission
• Preparing for provisional mark release
• Supporting with the administrative checks and submission of examination papers.
• Supporting Programme Officers to resolve queries and prepare for assessment period 2.
• Proof-reading comms and preparing department webpages for publication to students
• Teaching
• Supporting with gathering timetabling requests from academics
• Cross checks of data for accuracy
• Submitting timetabling requests to timetabling via the WDC system (training available)
• Supporting Programme Officers with their parts of the process
• Attendance monitoring - supporting the team with tasks such as follow up comms to students and reporting
• Other
• Day to day support for Programme Officers - initial point of escalation for queries
• Inbox support and coverage during annual leave / absences
• Office support (2 days minimum, requirement to cover annual leave / absences as needed)
• Supporting with tasks associated with projects: Oral Presentation scheduling, Poster Printing etc
• Other ad-hoc SPO tasks as they arise

Skills and Experience:

Excellent communication skills, both oral and written, with the ability to tailor communication to the specific topic and audience.

Strong numeracy skills and the ability to analyse complex data, ensuring a high-level of accuracy and utilise to inform decisions.

Excellent working knowledge of Microsoft Word, Excel, PowerPoint and Outlook and experience in the use of databases and student records systems (such as SITS).

Excellent time management skills, adept at managing competing priorities and emergencies, with a willingness to seek and utilise support as needed.

Experience of stakeholder management, with the ability to work with stakeholders at different levels and areas in a professional and assured manner, establishing positive working relationships.

Excellent customer service skills with an understanding of how to address complaints and service setbacks in a professional manner.

Experience of supporting taught provision and student lifecycle processes, Demonstrating a proactive and development focused approach.

Desirable:

Degree level or equivalent qualification or experience

Experience of using virtual learning environments

Experience of working in an Education Function role