Senior Product Manager

Overview

Are you a Product Manager, passionate about user-centred design? If solving complex problems that uplift societal value feels rewarding to you, then keep on reading! Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.

Our Senior Product Managers enable public sector organisations to better design services that improve society. You will be expected to role model and lead teams with best practice in your discipline. Reporting to one of our Lead Product Managers, this role is responsible for leading on product within a client delivery team. You will work as part of cross-functional teams which might include other Made Tech team members, stakeholders and partner agencies. You will inspire trust in the team, guide and coach teams through the product process and use your influence to continuously iterate and improve ways of working and processes.

Responsibilities

• Lead on product within a client delivery team and work across one assignment for a client at a time.
• Role model and lead cross-functional teams, guiding and coaching through the product process.
• Collaborate with and influence the wider Made Tech team and clients to deliver high quality work aligned with customer vision and needs.
• Influence decision making on scoping, prioritisation, deadlines, budgets and risk evaluation.
• Coach, support and people-manage more junior Product team members to deliver high quality outputs and deliverables.
• Maintain broad technical knowledge of product management and develop knowledge of user-centred design and technical practice; help shape strategy, proposals, statements of work and roadmaps.
• Contribute to Made Tech's community of practice for Product and collaborate with other disciplines.
• Assist in developing and growing the discipline to embed the Made Tech way of product-led and design thinking in all we do.

Skills, knowledge and expertise

Essential

• Excellent understanding and articulation of the value of product and user-centred design.
• Experience delivering user-centred products and services from ideation through to maintenance.
• Ability to coach others to grow skills and take on more responsibility for client-facing projects.
• Ability to educate and mentor team members in product and agile delivery as a core discipline.
• Experience working directly with customers and users to deliver excellent outcomes.
• Experience in a design consultancy/senior product leadership role in the public sector, health or allied areas.
• Strong empathy and relationship-building skills.

Desirable

• Experience working with sales teams to build client relationships and win new work.
• Experience in collaborative/open working practices and in redesigning legacy services and products.
• Knowledge of product, design and research techniques; experience in line management.

Eligibility

SC Eligibility: An increasing number of our customers require SC (security check) clearance. We expect successful candidates for this role to have eligibility. Eligibility for SC requires 5 years UK residency and 5 years of employment history (or back to full-time education). If it becomes apparent during the interview process that you may not be eligible for SC, we will contact you to explain why.

Support in applying

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Life at Made Tech

We're committed to building a happy, inclusive and diverse workforce. We encourage people from underrepresented groups to apply. When you apply, we'll connect you with a member of our talent team who can help with any needs or adjustments. We have blogs about mental health, communities of practice and neurodiversity, and a Slack-based culture with various groups and communities of practice. We offer benefits including a Smart Tech scheme, Cycle to work, and a health-care/pension options. Paid counselling and other benefits are available.

Here are some of our most popular benefits:

• Paid counselling - including financial and legal advice

Our hiring process is thorough, transparent and supportive. Steps may vary by role. We will keep you updated, provide helpful feedback, and explain outcomes.

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